Government Customer Support Update
for June 2007

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• This free eletter serves the Government customer support community of practice (www.fedhelpdesk.osf.noaa.gov)
• It was formerly "Government Customer Support News"
• News and comments are always welcome at Daryl.L.Covey@noaa.gov.

-- COMMUNITY NEWS --

Congratulations GCSEA Winners!
This year's Government Customer Support Excellence Award winners are:

• Teamwork: IRS Employee Resource Center
• Technical Excellence: Military Health System Network Operations Center
• Customer Focus: Navy Global Distance Support Center
• Overall Excellence: Connecticut Business Response Center/Smart Start Licensing Center

Thanks again to all entrants -- your narratives were truly impressive. The opening of nominations for the 2008 awards will announced here this fall. Stay tuned!

USA Services Partner Meeting
This program on Thursday, June 7th in Washington will feature results of a Federal government-wide assessment of citizen service activities. For details, contact Karen.Trebon@gsa.gov.

Thanks to Janice & Staff!
Janice and her staff at District of Columbia's Unified Communications Center were great hosts for our tour of their beautiful new facility following this year's Government Customer Support Conference. The diverse scope of their work and their enthusiasm for it provided us a very educational and memorable experience. Look for another great site tour opportunity in conjunction with GCSC '08!

-- INFORMATION --

Software as a Service
-- http://www.gcn.com/print/26_11/44327-1.html

Internet Confidence
-- http://www.govtech.net/gt/119696

Wireless Productivity
-- http://www.govtech.net/gt/118651

Municipal Wi-Fi
-- http://www.informationweek.com/news/showArticle.jhtml

Fed Desktop Standard
-- http://www.gcn.com/online/vol1_no1/44339-1.html

Podcasting & Captioning
-- http://www.govtech.net/gt/119349

Twitter
-- http://en.wikipedia.org/wiki/Twitter

Mobile Citizen Interactions
-- http://www.mgovworld.org/News/mobile-devices-to-change-people2019s-interactions-with-government

-- RESOURCES --

Citizen Service Expectations
-- http://www.usaservices.gov/research.htm

Employee Satisfaction
-- http://www.fedtechmagazine.com/article.asp

Pace of Change
-- http://www.glumbert.com/media/shift

Collaboration Infrastructure
-- http://www.fcw.com/article102795-05-24-07-Web

-- FREE WEBINARS --

Government Portals Case Study
June 21
-- http://www.foreseeresults.com/webinars.html

-- EVENTS --

Management of Change
Richmond, June 3-5
-- http://www.actgov.org/portal/server.pt

USA Services Partner Meeting
Washington, June 7
-- E-Mail: Karen.Trebon@gsa.gov

Service Oriented Architecture
Washington, June 13
-- http://www.pcnametagmeetings.com/ID527-144650-55753864

Collaborative Technologies
Chicago, June 18-21
-- http://www.enterprise2conf.com

Transformational eGovernment
Denmark, June 21-22
-- http://www.ccegov.eu/register.asp

GMIS Conference
Reno, June 24-27
-- http://www.gmis.org

Business Continuity Forum
New York, July 17-18
-- http://www.cio.com/bc_2007

-- GOOD READING --

The Meaning of the Constitution
-- Angela Holder and John Holder
ISBN-13:978-0-7641-0099-4

-- PARTING THOUGHT --

"We all want to have 'world class practices.' In order to have them, you must decide what they are for your organization."
-- Ron Muns

Have a wonderful summer!