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Back to ELetter Archives Index
- The purpose of this monthly eletter is to foster progressive front line customer support in the public sector.
- Please forward it to others you know in help desks and call centers at all levels of Government.
- Be sure to visit the web site for our community of practice at
www.fedhelpdesk.osf.noaa.gov
- Your comments, items for sharing, and subscription changes are always welcome at
Daryl.L.Covey@noaa.gov.
- Issue date is usually very near the first of each month.
CSLIC Session
The USA Services Partners meeting on March 7th will feature a session on the continuing work of the Citizen Service Level
Interagency Committee. Contact information is listed in events below, and the Committee’s report is linked from the bottom
of our web site.
HDI Session Reminder
Remember to join me for session C-1, “Customer Support in Government Organizations” if you’re attending the upcoming Help Desk
Institute annual conference in Nashville. I’m bringing a diversity of handouts I think you’ll enjoy!
Government Customer Support Conference 2006
This year’s draft conference program is now posted at
http://www.hthts.com/gcs2006program.htm
Bookmark it, watch it evolve, and plan to join us in Arlington June 14-15!
Government Customer Support Excellence Awards for 2006
The judges are at work and all finalists will be notified on or before March 15th.
VOICE OVER IP
-- http://www.gcn.com/25_4/rfp_essentials/38282-1.html
ADVICE TO SHOPPERS
-- http://www.fedtechmagazine.com/article.asp?item_id=169
CONTACT CENTER LESSONS
-- http://www.destinationcrm.com/articles/default.asp?ArticleID=5746
STATE LIVE HELP
-- http://www.govtech.net/news/news.php?id=98328
DATA REMOVAL GUIDE
-- http://csrc.nist.gov/publications/drafts/DRAFT-sp800-88-Feb3_2006.pdf
VULNERABILITY LIST
--
http://nvd.nist.gov/
FED IT BUDGET
-- http://www.gcn.com/vol1_no1/daily-updates/38203-1.html
WEB MANAGER UNIVERSITY
-- http://www.firstgov.gov/webcontent/resources/training/university.shtml
Scott, a city manager, is looking for a pointer to grants which would help with implementation of 311 services.
"Good to Great and the Social Sectors" -- Jim Collins
Art of Customer Care, Atlanta, March 5-7
-- http://www.customercare.com
IT Leaders Conference, Palm Desert, March 5-7
--
http://www.premier100.com/
USA Services Partners Meeting, Washington, March 7
-- Phone: 202-501-1802
FOSE, Washington, March 7-9
-- http://www.FOSE.com
E9-1-1 Institute Honor Awards Gala, Washington, March 8
-- Phone: 202-292-4603
Framework for FISMA, Washington, March 10
-- http://www.von.com
Leveraging Open Standards, Washington, March 14
-- Phone: 202-501-4083
Designing IT for Survivability, Washington, March 14
-- http://www.cio.gov/registration/itquarterlyforum/index.cfm
Von Conference, San Jose, March 14-17
-- http://www.potomacforum.org
Help Desk Institute Annual Conference, Nashville, March 19-22
-- http://www.thinkhdi.com
Effective IT Performance, Washington, March 22-23
-- http://www.digitalgovernment.com
How Will Our World Look Digitized? Washington, March 23
-- http://www.loc.gov/flicc/ma/2006/ma0611.pdf
Contact Center World, Dallas, March 28-30
-- http://www.contactcenterworld.com
Government Performance Summit, Washington, April 3-5
-- http://www.governmentperformance.org
[Discount code P600-FRIEND]
Enterprise Architecture, Washington, April 5-6
-- http://www.digitalgovernment.com
Knowledge Management Conference, Washington, April 19-21
-- http://www.e-gov.com/event_planning/cfp.asp?Conference=111
IT Certification and Accreditation, Las Vegas, April 24-25
-- C&A@potomacforum.org
STI Knowledge Summit, Orlando, April 26-27
--
http://www.integreo.com/summit/
"There are no traffic jams along the extra mile.",
-- Roger Staubach
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