Government Customer Support Update
for May 2007

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• This free eletter serves the Government customer support community of practice (www.fedhelpdesk.osf.noaa.gov)
• It was formerly "Government Customer Support News"
• News and comments are always welcome at Daryl.L.Covey@noaa.gov.

-- COMMUNITY NEWS --

GCSC '07
It was great to see so many of you in Alexandria last week. Our speakers were tops, and they said the same about our audience. In six outings now, it was by far the most synergistic and vibrant learning atmosphere ever! To all who participated, please share your program ideas for next year and plan to join us again in '08. Dates and location will be announced here ASAP.

USA Services Partner Meeting
This program in Washington on June 7th will feature preliminary results of a government-wide assessment of citizen service activities. For further details, contact Karen.Trebon@gsa.gov.

Citizen Service Expectations
Two new studies on this topic have recently been posted by GSA at http://www.usaservices.gov/research.htm.

-- INFORMATION --

Wikigov
-- http://www.gcn.com/online/vol1_no1/43410-1.html

Crawlability
-- http://www.gcn.com/print/26_08/43511-1.html

XML
-- http://xml.coverpages.org/ndr.html

Blogs
-- http://www.fcw.com/article98191-04-16-07-Print

-- RESOURCES --

Telework
-- http://www.fcw.com/article98079-04-02-07-Print

UBL
-- http://docs.oasis-open.org/ubl/cd-UBL-1.0

Consolidation
-- http://www.thinkservice.com/industry-insider/articles/article526.htm

Telework
-- http://www.diversitybusiness.com

-- EVENTS --

m-GovWorld
New Delhi, May 17-18
-- http://www.mgovworld.org/Members/vikash/m-govworld-2007-enabling-government-24-7

Enterprise Architect Summit
Rancho Mirage, May 20-22
-- http://www.ftponline.com/conferences/eas/2007

Digital Government Research
Philadelphia, May 20-23
-- http://www.ctg.albany.edu/academics/academics

INTEROP
Las Vegas, May 20-25
-- http://www.interop.com/lasvegas/registration

Call Center Conference
Dallas, May 21-24
-- http://www.ccdemo.com

Managing Technology
Chicago, May 30 - June 1
-- http://www.governing.com/live.htm

Management of Change
Richmond, June 3-5
-- http://www.actgov.org/portal/server.pt

USA Services Partner Meeting
Washington, June 7
-- E-Mail: Karen.Trebon@gsa.gov

Collaborative Technologies
Chicago, June 18-21
-- http://www.enterprise2conf.com

Transformational eGovernment
Denmark, June 21-22
-- http://www.ccegov.eu/register.asp

GMIS Conference
Reno, June 24-27
-- www.gmis.org

-- GOOD READING --

Reflections on 21st Century Government Management
-- http://www.businessofgovernment.org/pdfs/KettlKelmanReport.pdf

-- PARTING THOUGHTS --

"Effective leadership emerges from a well defined center of core principles and beliefs.
It is rooted in the past, engaged in the present, and anticipating the future."
-- Jack Welch

"Engaged employees tend to receive affirmation that they are human beings who work with friends in a community."
-- Michael Echols

Enjoy May!