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Speaker Call for GCS ’08
Session proposals are now being accepted for our annual Government Customer Support Conference
program in Alexandria, Virginia next April 28-30. Case studies from all types of Government customer
support are welcome by October 31. Email me if you're interested!
Nominations Open Soon
Nominations for the 2008 Government Customer Support Excellence Awards will open here in the October
issue. Plan now to nominate your group!
Save Your Signature Room
Hotel rooms at the government rate are filling fast for the Signature Customer Service and Support
Professionals Conference in Phoenix next month (link in Events below). I’ll be presenting a Government
session on effective customer support practices Wednesday morning. A Government dinner group is planned
for the preceding evening for those who are interested in a special networking opportunity.
Registration Discounts
If you’re planning to join us in Alexandria next April, you can get a $400 discount for registering by
September 15th. Details are at
-- http://www.hthts.com/gcs.htm.
Texting
-- http://www.govtech.com/gt/articles/127961
Internet Usage
-- http://www.comscore.com/press/release.asp
Managing Outsourcers
-- http://www.contactprofessional.com/issues/article.asp
Webcasting
-- http://www.gcn.com/print/26_21/44840-1.html
Insourcing
-- http://www.govexec.com/story_page.cfm
Data Management
-- http://www.gcn.com/print/26_20/44828-1.html
Security
-- http://blogs.govexec.com/techinsider/archives/2007/08/ig_social_engineering_report_o.php
Effective eGov
-- http://www.fas.org/sgp/crs/secrecy/RL34104.pdf
Web Site Study
-- http://www.insidepolitics.org/egovt07us.pdf
Women in IT
-- http://www.computerworld.com/action/article.do
Data Center Consolidation
-- http://www.nascio.org/publications/documents/NASCIO-EnterpriseDataCenterConsolidation.pdf
Topic: Customer Blogs
Results will be shared with all who respond.
If you’re a Government employee or Government contract employee, please hit “reply” and respond to the
following:
- What type of operation do you work in (help desk, call center, etc.)?
- Do you facilitate blogs for customers or related to customer support?
- If so, please briefly share how these are used to improve services.
- What systems and methods are you using for this?
- Do you want to network with others in Government on this topic?
Web Designer
Closes September 4.
-- http://www.dorchestercounty.net/docs/Job
Web Content Management and Usability Specialists
Close September 7.
-- http://jobsearch.usajobs.opm.gov/jobsearch.asp
E911 Institute Board of Directors
Closes September 10.
-- http://www.e911institute.org/Board%20Elections/index2007callfornominations.html
Call Center Speaker Call
Closes September 20.
-- http://is-nri.com/take
IT Roadmap
Dallas, September 6
-- http://www.networkworld.com/RM7DB
Wireless Summit
Los Angeles, September 10-11
-- http://www.wirelesscityexpo.com
Internet Telephony
Los Angeles, September 10-12
-- http://www.itexpo.com
Infrastructure Management World
Scottsdale, September 10-12
-- http://www.imworldusa.com
Call Center Exhibition
San Diego, September 10-13
-- http://www.ACCEicmi.com
Six Sigma for IT
DC Area, September 16-28
-- http://www.asmiweb.com/events/t279.html
Websearch 2007
Washington, September 17-18
-- https://secure.infotoday.com/wsu/register.asp
IPv6/Next Generation Government
DC Area, September 19-20
-- http://www.digitalgovernment.com/Seminars
Business Intelligence Perspectives
Las Vegas, September 24-26
-- http://www.biperspectives.com/agenda.aspx
Customer Management
Orlando, September 30 - October 5
-- http://www.iirusa.com/naccm1to1
Customer Service Week 2007
October 1-5
-- http://www.csweek.com
E-Learning
DC Area, October 4
-- http://www.digitalgovernment.com/Seminars/E-Learning_Strategic_Workforce_Management-October_4_2007Conference_Exhibition.shtml
Help Desk Government Forum
Colorado Springs, October 9-11
-- http://www.thinkhdi.com/files/executiveForums/GovernmentForumSlick3.pdf
Enterprise Architecture
DC Area, October 10-11
-- http://www.digitalgovernment.com/Seminars/Enterprise_Architecture_How_To_Get_Started-October_10-11_2007.shtml
Service Innovation Summit
Orlando, October 17-19
-- http://serviceinnovation.org/membersummit07/index.php
ICCM Canada
Toronto, October 22-24
-- http://www.iccmcanada.com/iccmcanada/v42/index.cvn?id=10000
Signature Customer Service and Support Professionals' Conference
Phoenix, October 22-24, $100 discount ‘til 9/20
-- http://www.hthts.com/hdp.htm
INTEROP
New York, October 22-26
-- http://www.interop.com/newyork/event-highlights
Social Media Summit
New York, October 22-25
-- http://www.aliconferences.com/conf/socialmedia_summit1007/index.htm
Self Service Expo
New York, October 23-24
-- http://www.selfserviceexpo.com
Marketing in the Public Sector
Kotler & Lee, ISBN 0-13-187515-9
"Although technology maximizes efficiency, it sometimes isolates government from constituents."
-- Todd Sander
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